Terms of Service

These terms apply when you request a quote or book work with Ashford Car Keys, a mobile auto locksmith service covering Tenterden, Ashford and surrounding areas.

We operate in association with A Star Locksmiths. Your job may be attended by an Ashford Car Keys technician or by A Star Locksmiths acting as our partner, depending on who is nearest, available, or equipped for your vehicle.

Where A Star Locksmiths attend on our behalf, we remain your point of contact for the quote, the work and any warranty claim, unless we tell you otherwise at the time of booking.

To arrange this, we pass your enquiry details to A Star Locksmiths as described in our privacy policy.

Prices shown on this website are guide prices. A firm price is confirmed once we know your vehicle make, model, year and the service required, and is given to you before any work begins.

If we find on arrival that the job differs from what was described, we will re-quote and you are free to decline before work starts.

Arrival times, including our stated average, are estimates only. Traffic, weather, vehicle location and workload can affect them.

We only supply keys or open vehicles for the registered keeper or someone acting with their authority. We will ask for photo ID and vehicle documents, and we may refuse the job if these cannot be provided.

Keys we supply, cut and program are covered by a 12 month warranty on the remote and transponder chip. The warranty covers faults in the key we supplied and does not cover loss, accidental damage, water damage, or faults caused by other parties working on the vehicle.

Warranty visits may be attended by Ashford Car Keys or by A Star Locksmiths on our behalf.

Payment is due in full on completion of the work, at your vehicle, before we leave site. Keys and programming remain our property until payment has cleared.

We accept card, contactless, bank transfer and cash. Bank transfers must show as received or as a confirmed payment on screen before completion. We do not offer credit or deferred payment to private customers.

Quoted prices include VAT where it applies and include the call-out for the address you gave us. Extra work you approve on site, additional keys, and specialist parts are charged on top of the original quote and confirmed with you first.

A deposit may be requested before we order a specialist or dealer-only key for your vehicle. Once ordered, that key is coded to your vehicle and the deposit covers the part, so it is not refundable if you then cancel.

Where A Star Locksmiths complete the job as our partner, payment is made as directed at the time of booking. Business and fleet accounts may be invoiced by prior written agreement, payable within 14 days; late invoices may incur reasonable interest and recovery costs.

If a payment fails or is reversed after we have completed the work, the amount remains due and we may recover our reasonable costs of collection.

Receipts are issued by email or message on request.

You can cancel free of charge at any time before a technician is dispatched to you. Just call 07845 558515 as soon as you know.

Once a technician has been dispatched and is travelling to you, a call-out charge of up to £50 may apply to cover travel and lost time.

If our technician arrives and the job cannot go ahead because nobody is present, the vehicle is not at the stated location, access is blocked, or proof of ownership cannot be provided, the call-out charge applies in full.

Work already started and cancelled part-way through is charged for the labour and any parts already used or coded to your vehicle.

If we cancel or cannot complete the job, you pay nothing for the visit and any deposit is refunded, except for a specialist key already ordered and coded to your vehicle.

Refunds due to you are returned by the same payment method within 14 days of us agreeing them.

Emergency roadside work is carried out at your request and begins immediately, so the 14 day right to change your mind that applies to some distance and off-premises contracts does not stop you being charged for work you asked us to start.

Call 07845 558515 to discuss a quote, a booking or a warranty claim.